Invigorate the Client Experience
IT systems are the crucial backbone supporting every enterprise’s operations. Technology is continually transforming across the constantly changing global landscape we are all living and working together in.
Until now, MSP clients have been unable to view their IT environment information with providers reluctant to hand over these details, lest the client dare to question their services and charges.
The NT MSP Client Portal has been created to overcome this challenge; providing an innovative 24/7 digital space custom designed for insight and enhanced knowledge of your IT environment, enabling you to monitor, review and interact with your IT management.
Client Portal
The Client Portal’s Modular Digital Window Panes allow for the seamless modification and creation of new components tailored to meet whatever the future brings.
Each released feature integrates to enhance and compliment the volume of information about an organisations IT environment – exposing business inconsistencies, overspends and errors, saving valuable time and money.
Ticketing Reports
Track the volume of service requests, review your staff satisfaction ratings with ticket resolutions and ensure performance of our promised Service Level AgreementReview In Depth
- Number of tickets resolved
- Overall
- By user
- Customer satisfaction scale
- Overall
- By user
- Average resolution time
Users
Combating cyber-attacks and identity crime Securely review and maintain your authorised users onlineSecure Visibility of your Authorised Users
- User Contact Details
- Last Logged In Device
- Site Location and Information
- Microsoft Licences In Use
- Tickets Logged and ratings
- Add/Remove users
Devices
In-depth, live and accurate details of workstations, laptops and servers authorised and managed within your environmentCritical Real-Time Live Data
- Last Logged In User
- Device IP Location
- Last Online Date
- Make, Model and Serial Number
- Operating System
- Processor, Storage and RAM
Licences
Vital security measure protecting data and systems by highlighting whether Microsoft licences have been added or removed so that no unauthorised access is possibleAuditable Transparency
- View Active MS 365 Licences
- Across the whole business
- At an individual user level
- Compare active MS 365 Licences vs Active Users
- Cost tracking - match your user lists to your invoices
Ticket System
Centralised lodgement and tracking of IT service requests, as well as compiling and maintaining a history for your future reviewDigital Interface Enables Your Team to:
- Create and submit IT service request tickets
- Track the ongoing progress of the ticket
- Provide further information and receive updates from the technical team
- Review completed requests
Proposals
Digitally receive, review and approve new hardware and services quotesMaking the Quoting Process a Breeze!
- Review and approve your new quotes quickly and easily
- Access your historical quotes
- Environmentally friendly online signing – no paper printing
- 24/7 Global availability to your securely stored documents
Invoices
ATO Compliance Made EasySecure Access to New and Historical Tax Invoices
- Individual user permission settings
- Securely stored critical documents
- 24/7 Global availability
Contracts
Digital signing and Access to Contracts Coming SoonOnline Review, Secure Electronic Signature and Storage of your Managed Services Agreements
- 24/7 Global availability to your securely stored critical documents
- Environmentally friendly secure online signing – no paper printing
Coming Soon
Watch This Space for Further Features and Releases
Released Phases
Ready to talk?
Have you considered how to optimise efficiencies and reduce costs with your IT environment? NT MSP’s free comprehensive IT audit report gives you recommendations that will enable you to have an IT environment that works – effectively and efficiently.
We provide this essential service at NO COST and OBLIGATION FREE.
The process: