Challenges Faced 

For a private education institution with international students their predominant source of sales revenue, the COVID pandemic and subsequent closure of international travel borders by authorities severely impacted the business financially. In order to maintain the business during this unpredictable and volatile period, generating cost savings were crucial.

A review of the business operations and processes identified resource inefficiencies within two key areas:

  • HR: necessity for additional administration staff to manually process the workload volume
  • IT Licensing: high expenditures incurred paying multiple vendors premium rates for each software subscription, which in turn only then provided limited coverage of the overall required functionality.

Our investigations determined that beyond reducing expenditures, we could add further benefits for our client by streamlining and automating their business administration processes – reduced staff frustrations as well as facilitating working from home when required. 

Benefits 

Reduces Administration

The simple and intuitive interface removes the need for heavy lifting from Administration Team. By automating the lines of communication, notifications, reminders and due date management, the chasing of students and manual data entry is no longer required. 

Looking to escape the IT cycle of additional costs?

Real-Time Alerts and Push Notifications

Enables engagement in a few clicks and saves time chasing unreturned notices or unreported absences. 

Seamless Third-Party Integrations

Legacy systems had been in place for years. We halved their subscription cost by including various features into our interface. Phase One was providing the staff with a platform that brings all the legacy systems together. Phase Two replaced the remaining legacy systems allowing the Institution to pay one monthly IT license, drastically reducing their overall cost. 

Events and Calendar Sync

Provided staff with a platform to create their own events within the App. Add start and finish times, campus map locations with Google maps for directions to external events; then easily communicate them to student groups and internal staff. 

Decrease the Communication Gap

In-App communication facilitates student-educator relations beyond the walls of the campus. Now easily able to impart information to every student; informing them about new schedules, different forums, various events, and available intern opportunities. 

Ready to talk?

If you’re ready to have your processes streamlined to improve and enhance the way you do business, NT MSP’s free Comprehensive Consultation is your first step.

All of this is at NO COST and OBLIGATION FREE.

If you’re ready to make your IT system work, book an appointment now!

Additional Case Studies